BETSIE processed around 1,300 claims during the six-month pilot. Credit: xresch from Pixabay.

AXA UK has launched a new machine learning tool to accelerate as well as improve the accuracy of complex property claims.

Dubbed BETSIE (Buildings Enhanced Triage Steering Intelligence Engine), the platform captures essential data points and simplifies the claims triaging process to streamline claims process without affecting accuracy.

Go deeper with GlobalData

Data Insights

The gold standard of business intelligence.

Find out more

Developed inhouse by AXA, BETSIE leverages data, analytics, and historical learning to improve the decision-making process and help claim handlers identify the best triage route.

This reduces costs, potential for rework, delays, and the number of questions to be asked from customers, thereby improving their experience.

According to AXA, in a six-month pilot with escape of water claims, BETSIE processed around 1,300 claims and saw a 25% reduction in claims being re-routed.

BETSIE is now processing over 50% of household escape of water claims, AXA added.

How well do you really know your competitors?

Access the most comprehensive Company Profiles on the market, powered by GlobalData. Save hours of research. Gain competitive edge.

Company Profile – free sample

Thank you!

Your download email will arrive shortly

Not ready to buy yet? Download a free sample

We are confident about the unique quality of our Company Profiles. However, we want you to make the most beneficial decision for your business, so we offer a free sample that you can download by submitting the below form

By GlobalData
Visit our Privacy Policy for more information about our services, how we may use, process and share your personal data, including information of your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.

The insurer plans to use BETSIE for its property and weather-related claims such as fire damage, escape of water, flood, and storm damage.

AXA UK executive managing director of claims Waseem Malik said: “BETSIE provides us with a fantastic opportunity to make quicker, more advanced decisions for customers.

“The changes that AXA has already made to our triaging routes in escape of water claims has led to significant cost savings and improved cycle times for our customers, and I’m really excited about the opportunities and benefits that BETSIE will bring across the spectrum of property claims.”