AI-driven automation firm Simplifai has announced its first US-based customer, Stillwater Insurance.
Stillwater Insurance, a provider of personal and commercial insurance products in all 50 states, will utilise Simplifai’s Claims Intake Solution to streamline its intake of claims-related emails and attachments.
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The solution also reduces the need for manual data extraction and processing, freeing up employees’ time to focus on more critical and value-oriented tasks.
In addition, by optimising the use of employees’ time, Stillwater Insurance can reduce response time significantly and consistently meet customer expectations, even during peak periods. This will hopefully contribute to increased customer retention, significant cost-savings, and long-term business growth.
John Dole, CISO of Stillwater Insurance Group, said: “We are excited to use AI to help create a more efficient process. We chose Simplifai because of their professionalism and commitment to not compromise on security, compliance and data privacy.”
Mark Davey, President and CEO of Stillwater Insurance Group, added: “Our goal is to be the most trusted insurance company in the industry. In order to gain that trust, we need to respond to claims with speed and accuracy. This solution allows us to be much more efficient at the onset of a claim so we can focus on what we do best – taking care of our customers when they need us the most.”
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By GlobalDataBård Myrstad, CEO of Simplifai, commented: “Our collaboration with Stillwater Insurance marks a significant milestone as we introduce our AI automation solutions to the world’s largest financial market. We are eager to demonstrate how our technology can transform the industry and deliver strong competitive advantage to Stillwater Insurance.”
