The integration of AI automation is expected to enable the insurance company to reduce response times. Credit: isara design/Shutterstock.

Stillwater Insurance, a provider of personal and commercial insurance products across the US, has selected Simplifai’s AI-driven solution for claims automation.  

The deployment of Simplifai’s Claims Intake Solution will allow the insurance company to automate the handling of emails as well as attachments related to claims.

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It is also set to minimise the need for manual data extraction and processing, thereby allowing employees to dedicate more time to critical and value-added tasks.

The integration of AI automation is expected to enable Stillwater Insurance to significantly reduce response times, particularly during high-demand periods.

According to Simplifai, the anticipated outcomes include cost savings, enhanced customer retention, and support for long-term business expansion.

Stillwater Insurance is Simplifai’s first US client.

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Stillwater Insurance Group president and CEO Mark Davey said: “Our goal is to be the most trusted insurance company in the industry. In order to gain that trust, we need to respond to claims with speed and accuracy.

“This solution allows us to be much more efficient at the onset of a claim so we can focus on what we do best – taking care of our customers when they need us the most.”

Once the AI solution is rolled out successfully, Simplifai and Stillwater Insurance may also broaden their existing partnership to further include full claims processing, underwriting, and customer service, by integrating generative AI technology.

Simplifai CEO Bård Myrstad said: “Our collaboration with Stillwater Insurance marks a significant milestone as we introduce our AI automation solutions to the world’s largest financial market.

“We are eager to demonstrate how our technology can transform the industry and deliver a strong competitive advantage to Stillwater Insurance.”