As part of its migration project, the company deployed Guidewire Compare and Guidewire Explore to monitor claims performance. Credit: T. Schneider/Shutterstock.

Markel has migrated its Guidewire ClaimCenter system to Guidewire Cloud for its specialty lines of business in the US.  

Through this move, the insurer is looking to modernise its claims management and IT operations.  

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The migration was led by PwC, a Guidewire PartnerConnect Consulting Global Strategic member.  

Markel also announced the movement of Guidewire BillingCenter to the cloud and Markel International tapped ClaimCenter for managing claims within its international wholesale division.  

Markel has been a Guidewire client for many years.  

The company deployed Guidewire Compare and Guidewire Explore as part of its migration project. 

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The aim is to monitor claims performance, assess it against industry peers with secure, anonymised data, and enhance operational efficiency across the organisation.

Markel chief information officer Morris Taylor said: “Migrating ClaimCenter onto Guidewire Cloud enables us to automate and transfer system maintenance and updates to Guidewire so our teams can increase their focus on delivering value to our customers and partners.  

“Thanks to the exceptional collaboration between our team, PwC and Guidewire, which built on the change management and business readiness plans in place, the migration project was a success. Looking ahead, we are excited to explore the full potential of the Guidewire Analytics capabilities available on Guidewire Cloud and quicker access to best-in-class insurtech solutions that are part of the Guidewire Marketplace and the PartnerConnect ecosystem.” 

Guidewire professional services senior vice-president Michael Mahoney stated: “We congratulate Markel on its successful ClaimCenter migration onto Guidewire Cloud, and we look forward to helping the company continue its mission of creating tailored coverage solutions for even the most complex needs and being there for people when they need them the most.” 

This follows the recent reorganisation of Markel’s US professional liability portfolio. The portfolio has been divided into four distinct pillars – management liability, errors and omissions, cyber and financial institutions.