Claims DocIntel Pro will enable Merchants’ claims professionals to efficiently identify, index, transcribe and summarise documents. Credit: Billion Photos/Shutterstock.

Merchants Insurance Group has integrated CLARA Analytics’ AI technology to streamline its auto liability claims process.  

This covers the implementation of the technology provider’s Claims DocIntel Pro and CLARA Triage solutions. 

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The aim is to provide Merchants’ team with tools for accurate claim cost determination, expediting the claims handling process. 

Claims DocIntel Pro will enable Merchants’ claims professionals to efficiently identify, index, transcribe and summarise documents.  

This capability is claimed to be beneficial for the quick review of medical records and legal demands, highlighting critical data and lowering the time adjusters spend on these tasks.  

Furthermore, CLARA Triage will assist adjusters in prioritising claims and taking specific actions to speed up the claims process. 

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The application of AI through CLARA Triage helps adjusters understand reserving requirements and managing claims proactively.  

Predictive analytics provided by CLARA allow for setting accurate reserves, contributing to more precise financial planning. 

CLARA Analytics harnesses both structured and unstructured data to extract insights from various documents including medical notes and bills.  

By tapping a cross-industry data lake, it delivers predictions and insights that aid claims professionals in their decision-making processes. 

Next year, the CLARA Analytics solutions will also be used to support workers’ compensation and general liability. 

CLARA CEO Heather H Wilson said: “Merchants has been uncompromising in its commitment to both its claims professionals and its policyholders. We are thrilled that our products are helping them deliver the experience and service their team and their policyholders deserve while continuing to improve operational efficiency and manage costs effectively.” 

Merchants president and CEO Charles E Makey, III said: “With the new CLARA Analytics technology, we are improving our speed of handling claims and significantly enhancing our overall claim experience. CLARA will also provide our claims adjusters additional time to quickly respond and exceed claimant expectations.” 

Merchants offers property and casualty insurance services, operating through more than 1,000 independent agents across eight US states.