Digital healthcare enablement and care advocacy firm Pager and AXA Partners Mexico has partnered to provide new capabilities to improve the customer experience.
Pager, which serves 28 million members in the US and Mexico, will expand and reinforce the health services from AXA Partners Mexico. These include ground ambulance, doctor at home, and a 24-hour medical advice line.
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With Pager’s capabilities, an automated triage system leverages a blend of AI and evidence-based clinical algorithms created by clinical experts to guide AXA Partners Mexico members to the most appropriate level of care for their health needs. This care may include immediate ambulance assistance for medical emergencies, a home visit by a clinician, or a visit to the local emergency room.
In addition, by partnering with Pager, AXA Partners Mexico can now offer a personal medical assistant.
“We chose Pager because they share our vision of better serving our members and helping them navigate the healthcare system with the greatest speed, efficiency, and convenience possible. We also wanted to leverage the most advanced care navigation technologies and bring health assistance services into the 21st century for Mexico,” said Mikael Tordjman, CEO & country manager for AXA Partners México.
“Whether it’s answering everyday health questions, arranging house calls, or quickly providing emergency services, our goal is to equip our customers with innovative solutions and help them select the best way to interact with us.”
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By GlobalData“Our alliance with APM demonstrates the increasing demand for hybrid care and the digitally-enabled experiences that the Pager platform offers, as well as the ability of our care navigation services to quickly and accurately guide people to the most appropriate care setting,” said Walter Jin, CEO of Pager. “As we continue to expand our presence in Latin America, we believe our partnership with APM will create a model for other healthcare organisations to follow across the region.”
