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Customer Engagement and Marketing

Big interview: 'Innovation frustration'

Darren Spriggs, managing director, Europe, at Pacific Life Re, tells Ronan McCaughey why the incremental pace of change in the life insurance industry frustrates him, the reinsurer’s strategy for innovationin Europe over the next year and how to change consumer attitudes to life insurance.

Country Reviews

RGA survey offers lessons in product innovation

Zoran Tsangidis, account manager at RGA Reinsurance Company of Australia, assesses the results of RGA’s first global survey of life insurers. The survey’s findings show there are clear opportunities for insurers around the world to improve their product development process, enhance the innovation of their products, and shorten and strengthen the development cycle