Insurance automation software provider Ascend has partnered with btcore by borrowedtyme to provide payment processing options for insurance agencies using btcore’s system built on the Salesforce Financial Services Cloud.
The btcore system centralises billing, claims, client relationships, financial accounting data, policies, profiles and service interactions.
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This consolidation is designed to empower sales and service teams to make informed decisions, recommendations to individual clients, as well as strengthen client relations.
With the integration of Ascend’s payment processing options, agencies utilising btcore can gain access to variety of payment methods to offer their clients.
Ascend aims to enhance the profitability of insurance companies by promoting revenue growth and minimising operational expenditures.
By employing AI-powered automation, the company seeks to simplify administrative processes, provide financial insights and optimise treasury management.
Ascend’s technology is intended to reduce the burden of repetitive back-office tasks, allowing agencies to focus on client retention.
Ascend co-CEO Andrew Wynn said: “We are thrilled to partner with borrowedtyme to provide insurance agents with a unified platform that simplifies their operations and enhances customer experiences. This integration with btcore allows agents to streamline their workflows, reduce administrative burdens and focus on what they do best – serving their clients.”
Commenting on the alliance, borrowedtyme co-founder Kevin Rall stated: “The purpose of borrowedtyme is to partner with independent agents, brokers and carriers to more effectively operationalise technology that will strengthen the distribution of insurance to policyholders. Integrating with payment processing services like Ascend aligns perfectly with this mission and enhances the overall customer experience for paying agency bill invoices.”
In February this year, Ascend expanded its partnership with Annex, a managing general agent focusing on high-risk homeowners and flood insurance policies.
This expansion introduces a premium financing solution for residential flood insurance, which is designed to facilitate access to flood coverage for homeowners.
