Home and auto insurance provider Branch has announced a partnership with Liberate Innovations to simplify the claims process through digital FNOL and Voice AI technology.
This collaboration aims to make the reporting of claims easier, targeting a completion time of under five minutes.
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The implementation includes Voice AI for FNOL and Digital FNOL for both homeowners and auto insurance policies.
These advanced systems feature prefilled policy fields and tap-and-click functionality.
The incorporation of Branch’s policy and claims platforms is said to facilitate smooth data transfer, thereby removing the necessity for manual data entry.
Additionally, the integration of fraud detection software provides a fraud likelihood score for submitted images, assisting in the decision-making process regarding file management.
The process also automates the assignment of vendors for tasks including water mitigation.
The initial phase focusing on homeowners FNOL was completed in eight weeks.
Branch claims head Charlie Wendland said: “Our goals were to enhance efficiency, streamline claim workflows and create a seamless claims experience. We are relentlessly focused on our customer experience and always looking for ways to improve.
“The integration with our claim system has improved data integrity and enhanced the vendor assignment process, leading to more consistent claim outcomes. These capabilities enable real-time data sharing that accelerates the entire claim process, which not only enhances accuracy but also provides a much better customer experience.
“The Liberate team has been wonderful to work with and highly collaborative. They are proactive and attentive, and consistently engage with us to refine ideas. They adapt to whatever we throw at them – anti-fraud integration is just one example. We introduced that technology to the Liberate team and they found a way to get it done.”
