UK specialty reinsurance broker McGill and Partners has introduced its AI agent, powered by Salesforce’s AI system, Agentforce.
The company is said to be the first broker in the London market to launch Agentic AI.
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The AI agent is integrated into the company’s proprietary digital platform, Underscore.
This integration will enable distribution partners to connect with London market insurers in a “cost-effective” way.
Through this move, the company aims to simplify the insurance placement process, lower friction and accelerate collaboration between brokers and insurers.
The AI agent, powered by the agentic layer of the Salesforce platform, is designed to understand context and intent, enabling it to autonomously perform tasks on behalf of users.
It is expected to adapt to various scenarios, which could lay the groundwork for enhanced decision-making and the ability to process large datasets in the future.
It will streamline workflows and routine tasks, reveal insights rapidly and enable brokers to focus on client interactions, complementing human expertise rather than replacing it, a company release said.
McGill and Partners chief technology officer Simon Bradbury said: “As the first broker in the London market to introduce Agentic AI technology leveraging Salesforce’s Agentforce platform, we are excited by the vast potential this groundbreaking development brings.
“As we embark on our Agentic AI journey, its capabilities will continue to advance, driving greater efficiencies, enhancing decision-making and delivering deeper insights. Our commitment to innovation ensures that we develop this technology to meet the evolving needs of our clients and the market.”
Salesforce UKI chief technology officer Paul O’Sullivan said: “We are excited to support McGill and Partners’ transition into the agentic-era by unlocking the unlimited potential of Agentforce. With the introduction of its autonomous AI agent into the workforce, McGill and Partners will be able to streamline processes, analyse data more effectively and unlock productivity gains for its best-in-class talent to set a new industry standard for the client experience.”
This move follows the recent launch of Auton Green, an expansion of McGill and Partners’ fully digital auto-follow facility, Auton, which now includes additional capacity for onshore renewable energy risks.
