Munich Re has selected Indian technology firm HCL Technologies to create a digital workplace for its 16,000 employees in 40 countries.
The tech firm plans to adopt a “glocal” strategy to support Munich Re’s workforce in multiple languages, including German, Spanish and Mandarin, from near-shore locations.
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It also plans to integrate a personalised service desk solution and leverage the power of automation for efficiency and enhanced employee user experiences.
HCL noted that its Fluid Workplace Solution will allow the reinsurer to modify remote working practices and its WorkBlaze solution will provide predictive analytics and AI for IT Operations capabilities.
Earlier HCL had partnered with Munich Re to modernise its applications and support its core insurance platforms.
Munich Re group CIO Robin Johnson said: “The last 12 months have triggered the biggest change in how companies empower and support their employees. It was essential to have a partner that could help us create a modern digital workplace powered by the latest technology innovation to deliver a next-generation user experience to our employees.
“It was also imperative for our partner to offer global multilingual support capabilities. The strength of HCL’s digital workplace offerings and our existing relationship made it an easy decision to partner with HCL.”
HCL Technologies financial services president Rahul Singh said: “Flexibility and user-experience transformation are now of greater importance, and this deal reflects the growing value organizations like Munich Re see in HCL’s Fluid Workplace model. This alliance represents another significant stride in HCL’s growth in Germany, where we continue to invest in expanding our footprint and developing new solutions.”
