RSA Insurance has partnered with Clearspeed, a provider of advanced AI-powered risk assessment technology, to enhance its fraud detection capabilities within the claims process.
By integrating Clearspeed’s innovative voice analytics solution, RSA Insurance is now equipped to identify potential fraud more swiftly and accurately.
Go deeper with GlobalData
The partnership has already yielded improvements in detecting fraudulent activity, particularly in cases of opportunistic fraud.
RSA used Clearspeed’s risk assessment technology to quickly identify potential fraud during the claims process, complementing the robust fraud mitigation efforts.
This move allows RSA to expedite the handling of low-risk claims, boosting efficiency and customer satisfaction.
Clearspeed UK, EMEA & APAC executive vice-president Manjit Rana said: “Clearspeed’s partnership with RSA exemplifies our ability to provide actionable risk insights that support global growth and strategic agility.
How well do you really know your competitors?
Access the most comprehensive Company Profiles on the market, powered by GlobalData. Save hours of research. Gain competitive edge.
Thank you!
Your download email will arrive shortly
Not ready to buy yet? Download a free sample
We are confident about the unique quality of our Company Profiles. However, we want you to make the most beneficial decision for your business, so we offer a free sample that you can download by submitting the below form
By GlobalData“With RSA, we are combining the best of technical innovation with human intelligence to mitigate fraud from the outset. This enhances the customer experience for brokers, insureds and insurers through every step of the claims process.”
The partnership has empowered RSA to escalate certain claims to Allied Universal Compliance and Investigations, enhancing their investigative processes.
RSA Insurance counter fraud strategy and financial crime head Adele Sumner said: “This partnership with Clearspeed significantly enhances our fraud detection capabilities and improves our chances of detecting fraudsters even earlier in the claims process.
“Clearspeed’s unique technology helps us to settle genuine claims quicker, delivering a more seamless experience to our customers and, importantly, equip brokers with further insight, tools and confidence they need to fight fraud.”
Last year, RSA agreed to divest its UK direct Home and Pet personal lines insurance operations to Admiral Group.
The deal saw RSA moving new business franchises, certain operations, brands, data, renewal rights and roughly 300 personnel, to Admiral.
