Software solutions provider Sapiens International has partnered with insurtech company Splice Software to enhance and automate customer communication process.

Splice uses big and small data, and voice technologies to drive customer engagement.

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Splice allows insurance agents to respond to client’s real time requests for information through text message, web chat, social apps, and home assistant devices.

Insurers can send proactive communications, and capture and manage customers’ permissions and preferences to personalise, test, and measure their messages.

Splice leverages its permission-based integrated solutions to drive better customer engagement, loyalty and operational savings.

Splice Software president and CEO Tara Kelly said: “Sapiens is a natural partner for Splice, because we share a commitment to enabling digital transformation and to exceeding our clients’ expectations.

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“We are pleased to partner with Sapiens to offer inbound, outbound and two-way solutions in North America, Europe and South Africa.”

Under the partnership, the companies will provide a streamlined billing, claims, marketing and customer experience communication solutions to insurers.

These solutions are automated through Sapiens property & casualty, and life, pension & annuities platforms.

The solution features decreased time and costs associated with claims processing, speedy payment on overdue accounts, and decreased inbound call volumes.

Sapiens digital business development expert Ori Sarid said: “This partnership will empower Sapiens’ clients to improve the timeliness, relevance and trust associated with their communication efforts.

“The Sapiens-Splice partnership makes it simple for clients to get set up and see significant results within 90 days.”