Eligible Sompo TravelJoy policyholders will receive a digital lounge access voucher, allowing them to redeem their “real-time travel benefit”. Credit: T. Schneider/Shutterstock.

Sompo Insurance Thailand has teamed up with Collinson International, the operator of Priority Pass, to introduce Sompo Smart Delay platform, aimed at enhancing the travel experience for its customers.  

This offers Sompo policyholders in Thailand access to more than 1,600 airport lounges worldwide in the event of a flight delay. 

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Recent research by Priority Pass indicates that 60% of travellers experience stress due to preflight issues, leading to a “fear of switching off” throughout their journey.  

The partnership will see the integration of the Sompo TravelJoy platform into Collinson International’s SmartDelay solution. 

Eligible Sompo TravelJoy policyholders will receive a digital lounge access voucher, allowing them to redeem their “real-time travel benefit”.  

Sompo Smart Delay is now available under Sompo TravelJoy Plan C, which offers complementary lounge access to single-trip and annual-trip policyholders for flight delays of one hour when departing from or arriving in Thailand.  

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The Plan B+ plan extends this benefit to delays of two hours or more. 

Sompo Insurance (Thailand) CEO Aditya Vardhan Tibrewala said: “Our partnership with Collinson International is a strategic leap forward in redefining the future of travel insurance. As the first Sompo entity to pioneer the innovative Sompo Smart Delay feature, we are proud to lead this initiative that will soon be expanded across other Sompo entities in the Asia-Pacific region.”   

Collinson global chief commercial officer and Asia-Pacific executive chair Todd Handcock said: “With our recent research revealing that travellers in Thailand greatly value airport lounge access, particularly during the event of a flight delay, we are confident that our partnership with Sompo will provide a convenient and accessible solution that will alleviate travel stress and provide their valued customers a place to unwind and relax at the airport; enabling them to enjoy their upcoming travel with peace of mind.”   

Sompo Thailand, part of the Sompo Group, has been operating in Thailand for 27 years, offering consumer and commercial products including travel, health, safety and property insurance. 

In September 2024, Sompo launched a new marine insurance offering across the UK.