Insurance major Allianz, in collaboration with technology firm iGenius, has introduced a virtual advisor that allows insurance agents to access real-time information on everyday business activities on their smartphones.
Equipped with natural language interactions and artificial intelligence, the virtual advisor known as Allianz Agents will be available to agents starting 1 July this year.
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Besides processing data based on the company’s own KPIs, the virtual advisor can answer any questions insurance agents ask through voice or typing using natural language.
Using virtual advisor, Allianz Agents will be able to receive live advice and monitor their business activity anywhere.
Additionally, the agents using the virtual advisor can monitor income, performance of a particular product and client profiles easily, from their smartphones.
Allianz chief operating officer Agostino Ferrara said: “The new virtual advisor is an extra colleague for our network of professional Agents, an always-available coworker able to process vast amounts of data in a very short time and effectively support our Agents in their day-to-day operations, tapping into the extraordinary potential of conversational artificial intelligence.”
iGenius founder and CEO Uljan Sharka said: “For the first time, companies can enable anyone to make data-driven decisions in real time, instead of relying on technical solutions accessible by a small percentage of the workforce.
“Our virtual advisor can access complex, siloed data and process it rapidly, providing advice and proactive notifications in natural language to help users make effective decisions and guide data-driven business strategies.”
